E49 – Nathalie – Enhancing Customer Experience
Following a thriving career in marketing, Nathalie Schooling founded nlighten in 2005. Since then, she has grown into a multiple award-winning customer experience company, recognized as one of South Africa’s leading CX enterprises.
Nathalie is an experienced customer service strategist, trainer, and improvement specialist with more than 25 years of experience in the customer service and experience industry. Her vision is to help South African businesses improve their service and create memorable customer experiences that build their reputation, enhance their profitability, and make them sustainable regardless of market conditions.
In this episode we discuss,
- What is Customer Experience (CX) – From Action to Experience
- CX trends
- Creating Customer journey maps
- CX case studies
- Skills required to become a CX practitioner
