Shrinath has lived through two layoffs at companies “built to last”—Motorola and Nokia—and turned those career disruptions into a consulting practice, a writing practice, and a clear view of why most organizations keep making the same costly mistakes. He talks about why NPS is a dangerous proxy, why the AI-first rush is largely performative, why India’s real advantage in the AI age is its ability to thrive in chaos, and why the biggest blind spot most professionals carry is a competitive mindset they’ve never examined.